At Mahi Blings, we strive to process and dispatch orders as quickly as possible. Because our jewellery involves delicate gold-plating preparation and secure logistics packaging, cancellations are subject to the following windows and rules:

1. The 12-Hour Grace Window

Patrons can cancel their order for a full cash refund within **12 hours** of placing it. To cancel an order, log into your customer dashboard and click "Cancel Order" on the order details page, or contact our concierge team at support@mahiblings.com. The refund will be initiated instantly to your original payment source.

2. Post-12-Hour Dispatch Protocol

Once the 12-hour grace window has elapsed, the order moves into our active gold-plating finalization, inspection, and logistics dispatch pipeline. At this stage:

• Tracking numbers are registered with Sequel Logistics or Blue Dart.
• The package is sealed under tamper-evident barcodes, making physical retrieval from the cargo carrier impossible.
• Direct cancellations are not permitted after dispatch.

If your order has already been dispatched, please accept the delivery at your address. Once received, you may initiate a standard 30-day exchange or return request through our Return Policy guidelines.

3. Refusal of Insured Shipments

Refusing to accept a secure, barcode-sealed parcel from the delivery agent without prior coordination with Mahi Blings customer support is highly discouraged. Doing so may void transit insurance and cause the package to be held in transit. If a package is returned to us due to recipient refusal, the return shipping fees and logistics penalties will be deducted from your final refund.

4. Pre-Order & Customized Cancellations

Orders for custom-engraved jewellery or special bespoke commissions enter production immediately after payment confirmation. These custom orders cannot be cancelled, altered, or refunded at any stage once production has commenced.