Refund Policy
At Mahi Blings, we design and plate our jewellery to meet premium standards. If an alternative exchange item is not preferred and you desire a direct refund, our refund policy operates under the following criteria:
1. Return Quality Inspection Program
Once your returned item is received at our Mumbai central hub, it undergoes a strict inspection by our gemologists and silversmiths. We verify the authenticity of the precious metals, inspect the piece under magnification for scratches, and check that the 3.5-micron gold plating remains intact. Upon successful quality clearance, we will approve your refund request within 48 hours.
2. Refund Methods & Settlement Windows
Approved refunds are processed back to the original payment source utilized during transaction checkout. Due to banking settlement timelines, credits will reflect in your account according to the following schedules:
| Payment Method Utilised | Settlement Channel | Estimated Processing Window |
|---|---|---|
| UPI (GPay, PhonePe, Paytm, etc.) | Razorpay Instapay API | 24 - 48 Hours |
| Net Banking / Debit Cards | Partner Settlement Bank | 3 - 5 Business Days |
| Credit Cards (Visa, Mastercard, Amex) | Issuing Bank Portal | 5 - 7 Business Days |
| Cash On Delivery (COD) Orders | NEFT Bank Transfer / UPI | 3 - 5 Business Days (After verification) |
3. COD (Cash On Delivery) Reversals
For orders placed via Cash On Delivery, refunds cannot be paid in physical cash. You will be requested to provide verified bank account details (Beneficiary Name, Bank Name, Account Number, and IFSC Code) or a verified UPI ID. The refund will be transferred via NEFT/IMPS securely. To prevent fraud, the beneficiary name must match the name registered on the original order invoice.
4. Non-Refundable Components
Original shipping charges, COD collection fees, and gift wrap packaging charges are non-refundable. If an order is returned partially, the refund will be calculated proportionally based on the price of the returned item(s).
